WescoTurf Service
Toro Golf Irrigation
Wesco has four full time field irrigation technicians with over 75 years of experience dedicated to keeping our golf customers' systems running every hour of every day. We not only support every Toro golf irrigation product, new and old, but we also represent a host of other irrigation related allied products as well. We have the very finest Toro water management technology supported by the most experienced golf irrigation team in Florida. Wesco makes it easy for clubs that want to upgrade computer software, satellite controllers, radios, heads, valves, or install new Turf Guard sensors.
FlowNet
Wesco is the authorized sales and service agent for Flowtronex and is a registered FlowNet service facility. In addition to Flowtronex pump station products we service competitive station brands of all shapes and sizes. We have three full time FlowNet associates dedicated to providing service in Central and North Florida as well as Southern Georgia. We can include hassle free monthly maintenance contracts with a new sale or provide a contract on an existing unit. Our service team is on call 24 hours a day to respond to any and all pump station issues. Dead greens are far more expensive to replace than a routine pump check.
Golf and Grounds Equipment
Wesco has the largest commercial golf and grounds equipment service facilities in the world. You read it right . . . the world. We have three locations with over 26 full time certified technicians dedicated to world class support. We have another nine service managers and advisors to support our crew. In 2004 Wesco built a 20,000 sq. ft. state of the art service shop in Sarasota to support our Southwest Florida golf and grounds customer base. In 2008 we updated 15,000 sq. ft. in our Lake Mary facility and we have another 5,000 sq. ft. in Jacksonville. We move every piece of equipment with our own fleet and we have five dedicated field service advisors to address immediate issues and train your people in the field. Golf club equipment managers have the option to use Toro's free MyTurf fleet management software to ensure that every oil change, reel grind, and belt tightening happens right on schedule. We host technical training sessions for your staff throughout the year on electrical, hydraulics, after cut appearance, shop best practices, general diagnostics. We can also offer you on site equipment, operator, and safety training.
Why is Our Service Different?
Wesco completes all commercial repairs at our facilities, unlike our competitors who largely work at the customer's site. At first glance, it may seem appealing to have the product repaired on site as opposed to sending it to one of our facilities. We could easily duplicate this program, but we have found that our response time is much faster by being able to pick up the machine, return it to our facility, fix it, and return it the following day. More often than not, field service technicians do not have the right parts or tools on their trucks.
Wesco has over 10,000 parts in stock on site and we offer a free inspection every time a product comes in for repair. Why? In our experience over 50% of the time a machine needs more than what was intended to be repaired. Consider if you took your car into a dealer for new brakes. They install new brakes but they did not find that you also had a broken headlight. The dealer returns the car to you with the broken headlight and of course you ask, "Why didn't you fix my headlight?" It's easier, faster and simpler for our customers to use our experts at our facilities with all of the proper tools and OEM parts. We can and will inspect and complete everything our customer authorizes. And, we will do it in record time.
Fred Smith from Federal Express got a C on his term paper outlining the business plan for overnight mail delivery. Fly everything to Memphis and when you have enough scale, the business will revolutionize overnight delivery. Wesco has the scale and the resources to complete every repair on time with total customer satisfaction. We have revolutionized service much in the same way.
Contact the Service Department
Toll free lines are available to connect you to our Commercial Service Team.
Sarasota: (888) 245-4058
Lake Mary: (866) 348-0227
Jacksonville: (800) 900-1513
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Contact Service Department
Toll free phone lines are available, connecting you directly with our Customer Care representatives. They'll help you get the parts you need.
Sarasota: (877) 597-8873
Lake Mary: (800) 393-8873
Meet the Team
Meet our highly experienced service team.
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