Wesco Turf Parts Return Policies & Procedures

DAILY RETURN GOODS PROCEDURE - DEALER ACCOUNTS

Supplier Return Process

You have FIVE (5) business days, upon receipt, to contact our Customer Service Team concerning any problem with your parts order.  This includes a Wesco shipment, a Toro direct shipment and any other vendor direct shipments. If Wesco or its suppliers caused the problem, you will be issued full credit to include any freight associated with the part(s) and we will arrange for the parts to be returned to Wesco.

Parts Customer Service: (877) 597-8873

Customer Requested Return Process (within 30 days)

• All returns must be pre-approved & accompanied by a Return Good Authorization issued by Wesco Turf.
• Do not ship any parts back without obtaining an RGA.
• Write the RGA number on the outside of the shipping carton before returning or on any other paperwork you include with the package. 
• NO RESTOCK FEES will be accessed, if your parts are returned within 30 days.
• Otherwise a 15% restocking fee will apply.
• All non-stocking parts (special order) will automatically be accessed a 15% processing fee.
• Retailer will be responsible for the transportation to Wesco or for UPS call tag (fees apply accordingly).

Customer Requested Return Process (outside 30 days)

• Wesco restocking fee is 15%.
• Parts must have been purchased by your dealership from Wesco Turf within a 24-month period.
• Only parts with a Dealer cost extension of $5.00 or more.
• Parts must be in the original packaging and current, selling stock in Wesco local inventory.
• Returns are subject to review upon receipt to assure that they are new and sellable condition.
• Wesco Turf will issue credit to the customer’s account upon completion of a successful review.
• Parts will be credited at the original purchase price.
• Retailer will be responsible for the transportation to Wesco or for UPS call tag (fees apply accordingly).
• An $82 fee will be assessed if you request your parts to be returned via our Wesco Turf Fleet. Depending on the size of the return, a restocking fee, an offsetting order or some combination of the two may be negotiated.
• All RGA’s will expire 60 days from the date of issue.

Carrier Issue Return Process

Note at the time of delivery any problems with the packaging (i.e. boxes open, torn or re-taped with something else other than the “Wesco Logo Tape”, clear tape, shrink wrap broken or re-wrapped, etc.) or any other obvious damage.  This must be documented when you sign for the package.  Keep copies of documents required for claims process. The original packaging must be retained for inspection by the carrier for a minimum of 30 days.  Wesco will work with you to settle the claim to both parties’ satisfaction.

ANNUAL PARTS RETURN - DEALER ACCOUNTS

Please submit by email a list of parts for review. Upon approval of submitted parts return, Wesco Turf will email a copy of your approved return. Make sure every part returned is clearly marked.

PROGRAM DETAILS:

• A 2 for 1 offsetting Total Toro parts order will be required.
• Only parts with a Dealer cost extension of $5.00 or more.

• Parts must have been purchased by your dealership from Wesco Turf within a 24-month period.
• Only parts appearing on the Toro price file with an NQR value of “blank” (not equal “X”) are returnable. (We will preview your list in advance to assist you).
• Part numbers must be clearly marked.
• Parts must be in clean, saleable condition.
• Parts must be in original packaging
• No “Take Off” items are returnable.
• No superseded, discontinued, used, installed, defaced parts (scratched, dented, rusted, written on with magic marker) or out of carton parts will be accepted.

• No parts with a shelf life or gaskets are returnable.
• No restocking fees – subject to terms.
• Credit amount will be based on original purchase price.
• Processing could take up to 15 business days.
• Retailer will assume responsibility for transporting the parts return unless other arrangements are made in advance. 
• Non-stocking parts must be accepted back by vendor to return.

(Does not apply to C.O.D. Accounts and is subject to credit approval)

We would like to coordinate your annual return with or at the same time of your qualifying booking order.

Your RGA number and customer name must appear on the outside carton/return.

EVERY PART MUST BE LABELED!

Note: Closing Dealers – Please see annual parts return alternatives section.

RETURN GOODS PROCEDURE - COMMERCIAL ACCOUNTS

Supplier Return Process

You have FIVE (5) business days, upon receipt, to contact our Customer Service Team concerning any problem with your parts order. This includes a Wesco shipment, a Toro direct shipment and any other vendor direct shipments. If Wesco or its suppliers caused the problem, you will be issued full credit to include any freight associated with the part(s) and we will arrange for the parts to be returned to Wesco.

Parts Customer Service: (877) 597-8873

Customer Requested Return Process (within 30 days)

• All returns must be pre-approved & accompanied by a Return Good Authorization issued by Wesco Turf.
• Do not ship any parts back without obtaining an RGA.
• Write the RGA number on the outside of the shipping carton before returning or on any other paperwork you include with the package.
• NO RESTOCK FEES will be accessed, if your part is a stocking item, new/sellable condition and returned within 30 days.
• Otherwise a 15% restocking fee will apply.
• All non-stocking parts (special order) will automatically be accessed a 15% processing fee.
• Customers will be responsible for the transportation to Wesco or for UPS call tag (fees apply accordingly).

Customer Requested Return Process (outside 30 days)

• Wesco restocking fee is 15%.
• Parts must have been purchased by your facility from Wesco Turf within a 24-month period.
• Only parts with a cost extension of $5.00 or more.
• Parts must be in the original packaging and current, selling stock in Wesco local inventory.
• Returns are subject to review upon receipt to assure that they are new and re-saleable.
• Wesco Turf will issue credit to the customer’s account upon completion of a successful review.
• Parts will be credited at the original purchase price.
• Your facility will be responsible for the transportation to Wesco or for UPS call tag (fees apply accordingly).
• A $82 fee will be assessed if you request your parts to be returned via our Wesco Turf Fleet. Depending on the size of the return, a restocking fee, an offsetting order or some combination of the two may be negotiated.
• All RGA’s will expire 60 days from the date of issue.
• Club Car only allows 10 days for returns on non-stocking parts and special order requests.

Carrier Issue Return Process

Note at the time of delivery any problems with the packaging (i.e. boxes open, torn or re-taped with something else other than the “Wesco Logo Tape”, clear tape, shrink wrap broken or re-wrapped, etc.) or any other obvious damage. This must be documented when you sign for the package. Keep copies of documents required for claims process. The original packaging must be retained for inspection by the carrier for a minimum of 30 days. Wesco will work with you to settle the claim to both parties’ satisfaction.

ANNUAL PARTS RETURN - COMMERCIAL ACCOUNTS

• An offsetting parts order is optional to avoid 15% restocking fee.
• Only parts with a cost extension of $5.00 or more.
• Parts must have been purchased by your facility from Wesco Turf within a 24-month period.
• Wesco Turf will preview your list of returnable parts in advance.
• Part must be a stocking item at Wesco Turf.
• Part numbers must be clearly marked.
• Parts must be in clean, saleable condition.
• Parts must be in original packaging
• No “Take Off” items are returnable.
• No superseded, discontinued, used, installed, defaced parts (scratched, dented, rusted, written on with magic marker) or out of carton parts will be accepted.
• No parts with a shelf life or gaskets are returnable.
• Credit amount will be base on original purchase price.
• Processing could take up to 15 business days.
• Club Car only allows 10 Days for returns on non-stocking parts.

(Does not apply to C.O.D. Accounts and is subject to credit approval)

Your RGA number and customer name must appear on the outside carton/return.

PLEASE LABEL EVERY PART CLEARLY!